Frequently Asked Questions

Do you ship international? How much for shipping?

Yes we do ship international. We offer free shipping world wide for orders over $250 USD.

Shipping to USA and Canada: $34.99 USD

Shipping to Australia and New Zealand: $39.99 USD

Shipping to Europe and UK: $44.99 USD

Shipping to Asia: $39.99 USD

How long it takes for delivery to my country?

Shipping takes 3 to 7 business days for DHL/UPS world wide depends on destination. You can track your order on DHL or UPS.

Shipping takes 5 to 10 business days with Free Shipping.

You are responsible to track your order once a tracking number is provided. You need to contact the shipping company if there is any questions.

Are your products 100% authentic?

Yes we offer 100% authentic products, all of our products are ship direct from manufactory, all products are made in Korea. Some of the product came with authentic code which you can check on the APP for authentic.

Do you offer discount for wholesale order?

Yes, when you spend 1000 USD on our site. You will be upgrade to VIP membership, you will receive a 5% discount towards your order everytime. For one time orders which is over 3000 USD, you can contact us to discuss wholesale price.

What is the payment method?

We accept major of credit card payments for all retail orders. Checkout and pay securely with SSL certificate.

What is the return & exchange policy?

You can request a return or exchange within’ 7 days of receipt of goods if they are never been open and in its original condition. We do not accept any return after 7 days of receipt of goods. You need to contact us first before returning an order. All return items must be unopened in its original condition before returning to us. We are not responsible for the return shipping charge and the original shipping charge.

Refund will be made minus the original shipping charge once when you return your product.

For any other questions, please feel free to contact us at customerservice@laboderm-skin.com

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